Thank you for shopping at Palmetto Reina.

Thank you for choosing Palmetto Reina for your shopping needs. Your satisfaction is important to us, and we strive to ensure a hassle-free experience with our return and refund policy.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Palmetto Reina.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Palmetto Reina, accessible from https://palmettoreina.com/

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. You also means the customer who used the Service to purchase Goods.

Your Order Cancellation Rights

You have the right to cancel your Order within 24 hours of placing it, without providing any reason.

To exercise your right of cancellation, please notify us through one of the following methods:

Visit our website: https://palmettoreina.com/
Email us at: contact@palmettoreina.com
Call us at: 1-604-706-4333

Please note that if your order has been fulfilled within the 24-hour window, cancellation may not be possible as the goods would have already been shipped.

Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging

Certain items are not eligible for return, including:

• Customized or personalized Goods
• Perishable items or those with expired dates
• Items unsuitable for return due to hygiene reasons if unsealed after delivery
• Goods inseparably mixed with other items after delivery
• Jewelry or Accessories
• Items marked as Final Sale
• Goods that have been delivered

We reserve the right to decline returns that do not meet these conditions, and eligibility for return does not guarantee approval of exchange or refund.

Returning Goods

We advise using an insured and traceable mail service for returning Goods, as we cannot be held responsible for items damaged or lost during return shipment.

Upon receiving the returned Goods, we will issue a store credit within 14 days, equivalent to the balance used for the Order, excluding shipping fees.

Customers are responsible for the shipping costs associated with returning items, and these costs are non-refundable. Depending on your location, the time taken for exchanged products to reach you may vary.

For items exceeding $50 in value, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we do not guarantee receipt of returned items or their eligibility for store credit.

Final Sale

All items purchased at a sale price are considered Final Sale and are not eligible for return or exchange. This policy applies to items marked down or discounted from their regular price. Given the current global economic situation, all purchases are Final Sale and do not qualify for refunds or returns.

Gifts

If Goods were marked as gifts and directly shipped to you, you'll receive a gift credit equivalent to the value of the return once the returned product is received. If the Goods were not marked as gifts, or if the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

Last updated: February 10th, 2024